Success Online Can Begin at Home

Success online can begin at home For most online startups, the founder’s home is also the very first office space. This can be an exceptionally convenient arrangement for entrepreneurs who understand that a new business can require a significant dedication of their time. However, simply plopping down on the couch with a laptop in tow typically will not suffice.

Whether you originally started in the living room, at a kitchen table or holed up in your bedroom, these areas can all hoard easy distractions that can prevent you from focusing on the task at hand. At times, a pile of dirty dishes in the sink can become more compelling than a business-related laundry list of tasks left to complete.

So, does this mean that starting your business from home is ultimately a hopeless task? Of course not! Instead, find a dedicated office area and put that space to good use.

First things first, though. You actually need to find this space in your home. Not everyone has a spare room to utilize, so get creative! Transform a walk-in closet, clear out one side of your bedroom or position your desk in a less-frequented side of a hallway.

Optimal productivity is not the only reason that home-based entrepreneurs can benefit from a home office area. Ever heard of the home office tax deduction? To take advantage of this tax break, you have to do more than just set up your base at the kitchen counter. According to the tax code, you need a space in your home that is solely dedicated to business.

Are you ready to see your online business succeed? With a dedicated home office space, you will likely be off to a great start.

Customers Unable to Find Your Website? Your Keywords Could Be to Blame

A well-written piece of copy that accurately represents a product to the target market is one of the most important aspects of a business’s website. But, exactly how useful is that copy if no one can actually locate it? This is where keywords can change the game.

First, make sure that your keywords are actually relevant to your product. Adding unnecessary keywords simply to draw in more traffic can lead to confusion among your customers and can even leave some feeling frustrated and fooled.

Let’s take another look at our fictional tablet. We can even go back to one of our previous articles (“Do you really know your product?”) to find some useful keywords. For now, we will use these:

  • Lightweight
  • Transportable
  • Durable
  • Customizable

When used alongside other significant keywords like “tablet” and “technology,” we can hope that searchers are driven toward our website.

However, is there any way to be certain that our website will actually pop up and not be buried 10 pages deep during an online search? The popularity of individual keywords plays an enormous role in whittling down a long list of potential keywords to only one or two viable options. While this may take a bit of time to research, it can actually be accomplished quite easily with the right tools.

Google Trends is an invaluable resource for copywriters. By searching keywords individually and in pairs, you can view the popularity and number of matching results. Typically, an ideal search term would include keywords that yield a high popularity alongside relatively low-matching results. If lots of people are searching for customizable tablets but there are only a few hits, there is a good chance that your copy will make it to your customer.

If you have already written and published a piece of copy on your website but have been receiving relatively few visits, consider if your keywords are playing a role in the low number of hits. If necessary, be sure to update to more optimal and focused keywords.

Positive Response To Negative People

Criticism is a normal part of doing business. In fact, some of the most successful business leaders have found themselves under intense scrutiny at some point or another. When dealing with negative people and criticism, it is vital to respond correctly, as your response can have a direct impact on the health and future direction of your company.

In our technology-rich culture, almost everyone has an Internet connection and immediate access to various social media platforms. While this can be positive, instant connectivity gives a voice to everyone—which means that everyone can proclaim their opinion and express their frustrations to the entire world in a matter of seconds. It is not uncommon for an unhappy customer to tweet about their experience, tagging the company, individual or business in a public airing of grievances. In a sense, this publicly pressures the company to respond, or at least acknowledge the situation.

How should you, as a business owner and representative of your product, respond when negativity is directed at you online? First of all, it is important to acknowledge that some people are simply impossible to please. Charles Barkley, the basketball legend, said, “I don’t do the Internet…that’s where fools go to feel important.” This statement is simultaneously hilarious and accurate. Twitter and Facebook give negative and destructive people a public voice, but it is very important to remember this: you do not have to acknowledge it.

When dealing with negative people online or public criticism, asking yourself the following questions can help you determine the proper way to respond:

  • Can I fix this problem?
  • Is this a legitimate complaint?
  • Is this person being inflammatory?
  • Can I control this situation?
  • Are my employees doing their job correctly?
  • Is it possible to graciously respond?

In some cases, it may be appropriate to respond publicly and address concerns. If a public response is not possible or appropriate, send a private message. If the person is simply attempting to cause trouble, it is completely reasonable to refrain from responding.

It may seem counter intuitive, but it is important to remember that in business, you cannot please everyone. This fact frees you to be open and honest with clients and customers, without feeling the pressure to fix every single problem in the way that the complainant desires. Criticism is an inevitable part of business and life, so choose your responses wisely.

The Power Of Perception

One of the most valuable aspects of success is reputation. Regardless of whether preconceived notions or ideas are based on fact, what people think about your company will determine sales, growth and profitability. If your company is known for erratic customer service or pushy sales representatives, it will eventually affect your bottom line.

Small businesses should be especially concerned with customer perception. Consider the many versions of the following phrases you have heard or have said yourself:

  • I haven’t shopped at that department store in six months because the store is always disorganized and there are never any employees available to help me.
  • I won’t go to that gas station anymore because they tried to overcharge my neighbor a few years ago.
  • Don’t eat at that restaurant any more. Two months ago, my co-worker’s son got sick after eating there.
  • I heard that the owner of that coffee shop said he only wanted to hire waitresses who were blonde and pretty.

No matter how ridiculous the claim may be, once it becomes a part of the public perception, there is little that can be done to reverse it until it eventually passes with time. One bad experience can ripple through a potential customer base when just one unhappy individual shares his or her feelings with friends, families or neighbors. The truth about your company is irrelevant if it is not in line with what the majority believes to be true.

Can you change a reputation? Is it possible to change the perception of your company and generate more sales? Fortunately, there are ways to reverse damage or build a solid reputation from the very beginning.

  • Be kind and respectful. You do not have to give into every customer demand or compromise principles in order to show respect. A little kindness can go a long way when handling uncomfortable situations.
  • Above all else, be honest. It is vital that businesses be open and honest with customers. Be truthful about deadlines, return policies or the ability to provide a service in a timely manner.
  • Use social media. Do not let others speak for your business. Instead, let customers and clients know what you offer by having a strong presence on Facebook, Twitter, Instagram and other social media platforms.
  • Consider a new marketing plan. One of the fastest and most effective ways to communicate with potential clients is through a carefully planned and executed marketing plan. When done correctly, marketing is one of the most powerful ways to change client perception, showcase services and attract new customers.

Fighting public perception can be a tricky, complex process, but it is not an impossible task. Instead of navigating it alone, get support from a team that is experienced in all of the above suggestions and more. If you would like to learn how you can harness the power of public perception to increase sales, we can help.