Customer loyalty is much more than customer service, and it is not about enticing people to patronize your business multiple times. Loyalty is built through connection, a sense of comfort and community. And, in the same way that people are loyal to friends who they love… Continue Reading Building Customer Loyalty In Saturated Markets
I had a fabulous conversation about leadership yesterday, and it got me to thinking that, although the subject of ‘leadership’ is part of my day-to-day conversation, I rarely write a training article on it. So today, I want to tell you what I’ve learned about… Continue Reading How To Not Suck At Leadership [Training Article]
Meetings, in all their various forms, are one the main components to doing business. Whether it’s a conference call, lunch meeting or staff gathering, it’s important to use valuable face-to-face time effectively in order to establish connections and pass along pertinent information. If you don’t do… Continue Reading Have Better Meetings, Do Better Business
Facebook is good for business, and it can be very good for YOUR business. This social media platform is a valuable channel to market your business, generate leads and connect with your potential customers — BUT, only if you use it the right way. For… Continue Reading Use Facebook For Marketing: It’s Good For Business!
Do you ever skip lunch? Do you ever find yourself scarfing down a sandwich at your computer while you frantically try to catch up on email? For many of us, the lunch hour is optional and often used as an extra hour to squeeze in… Continue Reading One Lunch Hour To A Better, More Productive You
In our busy culture, it seems everyone wants to know how to work less, but still get everything done. By now pretty much everyone I know has either read, or at least heard of 4-Hour Workweek. When I work with clients concerning productivity, they often… Continue Reading How To Work Less And Still Get It All Done [Training Article]