FAQs

Browse our Frequently Asked Questions below or contact us if you cannot find the answers you're looking for.

YES! Of course! We can and will execute almost any type of content. The online quick-order system is designed to accommodate our most commonly requested services, but we will happily help you with any and all of your content needs.

In a sense, yes. Most of the time, clients prefer a specific series of key phrases, and we create content to fit those phrases. However, some clients prefer to have optimization done based on the keyword research performed by our team. If you choose the SEO add-on, our team will conduct specifically crafted research and write your content using the highest performing key words and phrases for your target. Not only that, we’ll include a report of what we learn, so you can use it for other things (think ads, hashtags, and posts).

We understand completely. That’s why we offer our live chat, and access to our team (yes, real, living, breathing people) through phone, email and even through Facebook messenger if you feel so inclined. We will work with you through every step of the process. Our client care staff is second-to-none and we will make sure you get exactly what you need. At Vertu, we don’t expect you to click a button and walk away — unless you just want to. In which case, we’ve got you covered too!

YES! A thousand percent, yes! We INCLUDE editing and proofreading, for free, with every piece of content we produce. That’s precisely why we are one of the LEADING providers of high-quality content in business today. We maintain a nearly perfect (99.89% error-free and 99.94% client satisfaction) quality control rating and have for nearly a decade. Our content has been featured in some of the most notable publications in the world, all because we believe in getting it right — the first time.

Each piece of content we write becomes the property of our client(s). We even offer a special anonymity option to all our clients. If you don’t want anyone, including your mother, to know you’re using our service — simply click the radio button indicating your preference. Your secret is safe with us. To give you added peace of mind, all our staff members sign non-disclosure agreements that include all clients, as well as client’s proprietary info and intellectual property.

For self-service, ordering is as easy as clicking through the process and following the prompts. We use PayPal as our payment vendor and we accept credit cards as well. If you need to pay with a card, simply follow the appropriate prompts when you land on the payment page.

If you’re seeking integrated service, your billing will be handled manually, through our billing department. You will receive invoices based on the order and will be provided with a number of payment methods. Once your payment method is secure, we’ll begin work based on the agreement we form together during the ordering process.

We will consider all requests. But Vertu reserves the right to reject orders based on subject matter at any time. Typically, we steer clear of content in the adult genre, as well as things promoting or encouraging violence, hate, criminal activity, etc. Don’t worry though, if we have an issue with your request, we’ll work with you to find a suitable outcome. If we can’t reach a compromise, we’ll gladly issue a full refund.

We do our best to turn content around in a couple days (48 hours). In some cases, it may take up to five business days (large projects). We will keep the lines of communication open to ensure you get what you need when you need it. If you have an urgent need, please communicate this to our staff and we will do our best to accommodate you.

We will deliver your content via email, and because we know email isn’t always reliable, we will make it available on your Client Dashboard for a limited time.

We will publish content if it becomes part of an ongoing client agreement, under an integrated service plan. In most cases, content is delivered to the client and the client publishes/uses the content in any way they choose.

Because our standard of excellence is so high, revisions are very rare in our world. However, should you require a revision, we do offer a full week review period. Keep in mind, the nature of your request will be taken into account. We are happy to revise content if errors are found or the context is off base — at no cost to you. However, we will not complete a free revision in the event you simply change your mind about the subject matter, you accidentally sent the wrong links, you left the instructions field blank and your special request wasn’t recognized, etc.

We want our clients to be 100% satisfied, but we are also running a business and must be good stewards of our resources, including our writers.